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Store Policy

Shipping Policy

BOSS Industries, LLC hours of operation is as follows:

  • Monday - Friday

  • 7:00 AM CST - 5:00 PM CST

Any order received during this time frame will ship within 24-48 hours.  Orders received on weekends will ship the following business day.

 

In stock orders will ship directly from the BOSS Industries, LLC FOB at the location below:

BOSS Industries, LLC

LaPorte, IN 46350

Items that require a drop-ship to the purchaser will be handled on a case by case basis.  The purchaser will be contacted and proper arrangements will be made before the transaction is complete.

 

BOSS Industries, LLC offers the following shipment methods for parcel shipments from our facility to the purchaser:

  • UPS Ground

  • UPS Next Day Air

  • FedEx Ground

  • FedEx Priority

BOSS Industries, LLC works with 3rd party logistics to find the cheapest, most reliable freight available.  Any item requiring freight for shipment will have this opportunity to save on time and money.

Return Policy

BOSS Industries, LLC offers a 30 day return policy on items purchased through the online store.  Any items requested for return may have a restocking fee applied.

In the event that an item needs to be returned, the following will need to be performed:

  • Contact BOSS Industries, LLC at (800) 635-6587 Ext 251.

  • Parts being returned to the factory must be properly packaged to prevent damage during shipment.  Damage to a part as a result of improper handling or packing could be a cause of denial.  When addressing the package for shipment, the following information must be on the outside of, or clearly tagged on the package.

    • Return Goods Authorization number assigned when contacting BOSS, Industries, LLC​

    • End User's return address

    • Number of packages pertaining to each claim

  • Once the item or items are received back and confirmed in the previously described condition, a credit will be issued against the purchaser's payment method.

Do not return shipment damaged merchandise to BOSS Industries, LLC.  The shipment was insured and follow the claim procedure below:

  • Loss In Transit

    • The merchandise that was purchased has been thoroughly inspected and packaged before leaving our facility.  Regardless of the care taken at our factory, there is a possibility that damage may occur in shipment.  For this reason, it is recommended that the package be carefully inspected for evidence of possible damage or malfunction during the initial receiving process.  Responsibility of the safe delivery of the package was assumed by the carrier at the time of shipment.  Therefore, claims for loss or damage to the contents should be made with the carrier. 

  • Concealed Loss Or Damage

    • Concealed loss or damage means loss or damage, which does not become apparent until the item is unpacked.  The contents of the package may be damaged due to rough handling while in route to its destination, even though the package shows no external damage.  When the damage is discovered upon unpacking, make a written request for inspection be the carrier agent within fifteen days of the delivery date.  Then file a claim with the carrier since the damage is the carriers responsibility.  Be following these instructions carefully, we guarantee our full support of your claims, to protect you against loss from concealed damage.​

  • Visible Loss Or Damage

    • Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier's agent.  Failure to adequately describe such external evidence of loss, or damage may result in the carrier refusing to honor a damage claim.  The carrier will supply the form required to file such a claim.​

BOSS Industries, LLC warranty policy is directly related to which component was purchased and all have individual warranty provisions.

  • BOSS Compressor Airends & Parts

    • The compressor airend will be free from defects in material and workmanship for the period of 12 months from the date of purchase.  ​

    • If within such period BOSS receives from the Buyer written notice of and alleged defect
      in or non-conformance of the unit, all other components and parts of BOSS manufacture
      and if in the judgment of BOSS these items do not conform or are found to be defective
      in material of workmanship, BOSS will at its option either, (a) furnish a Service
      Representative to correct defective workmanship, or (b) upon return of the item F.O.B.
      BOSS original shipping point, repair or replace the item or issue credit for the
      replacement item ordered by Buyer, (Defective material must be returned within thirty
      (30) days of return shipping instructions from BOSS. Failure to do so within specified
      time will result in forfeiture of claim), or (c) refund the full purchase price for the item
      without interest.

    • BOSS’s sole responsibility and Buyer’s exclusive remedy hereunder is limited to such
      repair, replacement, or repayment of the purchase price. Parts not of BOSS manufacture
      are warranted only to the extent that they are warranted by the original manufacture.

    • BOSS shall have no responsibility for any cost or expense incurred by Buyer from
      inability of BOSS to repair under said warranty when such inability is beyond the control
      of BOSS or caused solely by Buyer. Warranty is not transferable.

    • This warranty shall be void and BOSS shall have no responsibility to repair, replace, or
      repay the purchase price of defective or damaged parts or components resulting directly
      or indirectly from the use of repair or replacement parts not of BOSS manufacture or
      approved by BOSS or from Buyer’s failure to store, install, maintain, and operate the compressor according to the recommendations contained in the Operating and Parts
      Manual and good engineering practice.

    •  The total responsibility of BOSS for claims, losses, liabilities or damages, whether in
      contract or tort, arising out of or related to its products shall not exceed the purchase
      price.

    • In no event shall BOSS be liable for any special, indirect, incidental or consequential
      damages of any charter, including, but not limited to, loss of use of productive facilities
      or equipment, loss of profits, property damage, expenses incurred in reliance on the
      performance of BOSS, or lost production, whether suffered by Buyer or any third party.

BOSS Industries, LLC will configure proper taxes on all sales transactions.  Tax exempt forms are accepted after the proper documentation has been provided and approved.  Once this is provided the account can be modified to remove tax upon checkout.  BOSS suggests creating an online account and providing this information on the front side before any purchases are made.  

Privacy Policy

This Privacy Policy ("Policy") applies to https://bossair.com, and Boss Industries, LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include https://bossair.com. The Company's website is a news and information site. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Tracking User Behavior

The Company may keep track of the websites and pages our users visit within the Company, in] order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company's website.

Use of Cookies

The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

  • SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe link within the email.

Changes to This Statement

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Boss Industries, LLC, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:

Boss Industries, LLC
1761 Genesis Dr.
LaPorte, Indiana 46350

Email Address: sales@bossair.com
Phone Number: (800) 635-6587

 

Effective April 17, 2024

Damage In Transit

Warranty Policy

Taxes

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